Azure Support and managing requests

A brief guide for those of you who do not know how to raise Azure Support requests and manage them.

It’s there but it’s not there. What I mean is it’s easy to actually open azure support request right from within the Azure portal at https://portal.azure.com, but it’s really very easy to miss it. The option is right there on the right-top:

Azure Support Request

Here you can choose to open a new support request or manage existing requests. If you click ‘Help + Support’ it actually takes you support dashboard.

azure support dashboard

One important thing to notice here is that you can straight away link the current subscription at hand to your Microsoft Premier support investment or Azure support plan right here.

To open a support request click on ‘new support request’ from top menu or from the dashboard.

Azure Support Request

 

At this point you will be required to fill in few details.

Azure support choose an issue type

 

Depending on the type of the issue for which there are four categories- technical, billing, quota and subscription management and subscription, the relevant support plan is populated.

issue type

The 2nd step really is to provide description of the issue itself and select A, B and C severity. The 3rd and final step is to provide your contact information and submit the ticket. You can then monitor the status of the ticket by selecting to manage the support requests-

azure support manage support requests

Once you are finished, a technical person from the support team should contact you over the e-mail you provided.

Here’s how you can link up your existing Premier Support contract or Azure Program Benefits information (BizSpark, Microsoft Partner Network, MSDN, Signature Cloud Support). You have to type in your Access ID and Contract ID/Password and click on the Link button to link your subscription to the the support benefit.

link benefits

It’s a great step forward in terms of providing an end to end view into support from within the Azure portal itself. I am sure the future versions of this will have many rich reporting features and so on.

 

 

 

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